Privacy Policy

Where Dreams Blossom Florist

Effective Date: 04/06/2026

At Where Dreams Blossom Florist ("Where Dreams Blossom", "we", "our", or "us"), we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, submit a form, become a member, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information including:

Full name
Email address
Telephone number
Billing address
Delivery address
Payment information
Company name (where applicable)
IP address
Device and browser information
Website usage data
Comments and messages submitted through our website

2. Information We Collect From Customers

When you purchase flowers, gifts, event services, or other products from us, we may collect:

Customer name
Billing details
Delivery recipient details
Email address
Telephone number
Order history
Payment transaction details

This information is used to:

Process orders
Arrange deliveries
Provide customer support
Manage refunds and complaints
Meet legal and accounting obligations

3. Custom Merchandise and Bespoke Orders

For personalised gifts, custom floral arrangements, wedding flowers, funeral tributes, and bespoke products, we may collect:

Personalisation requests
Design preferences
Event information
Special instructions

This information is used solely to fulfil your order and communicate regarding the services requested.

4. Form Block Submissions

If you complete any contact forms, enquiry forms, consultation forms, wedding enquiry forms, quote requests, or newsletter sign-up forms on our website, we may collect:

Name
Email address
Telephone number
Message content
Event details

We use this information to:

Respond to enquiries
Provide quotations
Schedule consultations
Deliver requested information

5. Member Site Subscribers

If our website offers member accounts or subscriber areas, we may collect:

Username
Password (encrypted)
Email address
Membership preferences
Account activity

This information allows us to:

Create and manage your account
Authenticate users
Provide member-only content and services
Maintain website security

You are responsible for keeping your login credentials confidential.

6. Invoices

When invoices are created, we may collect and store:

Customer details
Billing address
Transaction records
Payment history
VAT information where applicable

Invoice records are retained to comply with legal, tax, and accounting requirements.

7. Proposals, Estimates, and Contracts

For weddings, corporate events, subscriptions, or large floral installations, we may collect:

Contact information
Venue details
Event dates
Budget information
Contractual agreements

This information is used to:

Prepare quotations
Negotiate services
Fulfil contractual obligations
Maintain business records

8. Shipping and Delivery Information

To deliver products, we collect:

Recipient names
Delivery addresses
Contact telephone numbers
Delivery instructions

We may share this information with trusted delivery partners solely for the purpose of completing deliveries.

9. Taxes and Financial Compliance

We retain information required for:

VAT compliance
Tax reporting
Financial audits
Accounting records

This may include:

Customer billing information
Transaction records
Invoice histories

We retain such records for the period required by applicable law.

10. Website Visitors

When you visit our website, certain information may be collected automatically, including:

IP address
Browser type
Device type
Operating system
Pages visited
Time spent on pages
Referral sources

This information helps us:

Improve website performance
Understand visitor behaviour
Enhance user experience
Maintain website security

11. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

Remember user preferences
Analyse website traffic
Improve website functionality
Support marketing efforts

You may control cookies through your browser settings.

For more information, please refer to our Cookie Policy.

12. Social Sharing Buttons

Our website may include social media sharing buttons provided by third-party platforms such as Facebook, Instagram, Pinterest, LinkedIn, X (formerly Twitter), or others.

These services may collect information about:

Your visit to our website
Your IP address
Browser information
Interactions with the sharing features

Their use of your information is governed by their own privacy policies.

13. Blog Comments

If blog comments are enabled on our website, we may collect:

Name
Email address
Website URL (optional)
Comment content
IP address

We use this information to:

Display comments
Prevent spam
Moderate discussions
Maintain website security

We reserve the right to remove comments that are unlawful, offensive, abusive, misleading, or promotional.

14. Marketing Communications

With your consent, we may send:

Newsletters
Special offers
Seasonal promotions
Product announcements

You may unsubscribe at any time using the unsubscribe link provided in our emails or by contacting us directly.

15. Sharing Your Information

We do not sell your personal information.

We may share information with trusted third parties including:

Payment processors
Delivery companies
Website hosting providers
Email marketing providers
Professional advisers
Legal or regulatory authorities where required

All third parties are expected to protect your information appropriately.

16. Data Retention

We retain personal information only for as long as necessary to:

Provide services
Meet legal obligations
Resolve disputes
Enforce agreements

When information is no longer required, it will be securely deleted or anonymised.

17. Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you may have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your information
Restrict processing
Object to processing
Request data portability
Withdraw consent

Requests may be submitted using the contact details below.

18. Data Security

We implement reasonable technical and organisational measures to protect personal information against:

Unauthorised access
Loss
Misuse
Alteration
Disclosure

However, no method of internet transmission or electronic storage is completely secure.

19. Children's Privacy

Our website and services are not intended for children under the age of 13.

We do not knowingly collect personal information from children.

20. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

Any updates will be published on this page with a revised effective date.

21. Contact Us

If you have any questions regarding this Privacy Policy or how your information is handled, please contact:

Where Dreams Blossom Florist

Email: wheredreamsblossom@hotmail.com

Telephone: 07491617671

Website: www.wheredreamsblossom.co.uk

Address: 64 west street Thorne Doncaster South Yorkshire DN8 5QY

If you are dissatisfied with our response, you may contact the UK Information Commissioner's Office (ICO) at www.ico.org.uk.